How to return a CHITA order? How does the return work?

Here's a guide on how returns work at CHITA.

1. First, please take a moment to review our return policy to ensure your order qualifies for a return.
2. Next, you can start the return process by submitting a ticket or reaching out to our support email at support@chitaliving.com.
   1. You have two options for returning your order: you can receive a prepaid FedEx return label and drop off the item at your nearest FedEx location, or we can arrange for our shipping partner to pick up the item. If you prefer a pickup, just let us know ahead of time.
   2. Our team will respond to your return request within 0-2 days, and the entire return process usually takes about 5-7 business days.
3. Make sure to prepare the item for return by securely repackaging it, including all original packaging and accessories that came with it.
4. After you ship the item, our team will check the return to confirm it meets our policy requirements. If everything looks good, we’ll process your refund or exchange.