Hey there! If you need to return an item ordered from our website, please keep in mind that there might be a restocking fee* involved. 10% for most items, and 20% for sofas and sectionals. This fee will be deducted from your refund, but don't worry, we'll take care of everything for you!
*Returns that require the customer's shipping fee deduction from refund are but are not limited to: bought by mistake, better price available, no reason given, Wrong size: too large/long, did not like fabric, did not like color...., ETC.
*Returns with shipping fees waived are but are not limited to: performance or quality not adequate, product
For orders made through our other official platforms, the return process and fees may vary based on the platform's policy. Just check out their guidelines for more information.